Frequently Asked Questions

The frequently asked questions page is home for a list of questions that are likely to come up and are of importance to most visitors. Other questions are there to answer other questions I think are important before they are even asked.

  • Where are you located? 214 Dallas Graphic Design is based in Dallas, TX, but I serve customers from all over the country.
  • Do you do on-site work or can we meet to discuss my project? Sorry, but no. I do my work virtually. I serve a lot of different people and to dedicate time for on-site work would stretch me too thin. I also do not have face-to-face meetings anymore for the same reason. So, sorry but no, I do all of my business virtually.
  • How can you let me name my own price? Since we all know time = money, I save project time by taking full control of the design process. In the beginning I get the jist of what you need, then I finish the project without a lot of back-and-forth emailing and multiple phone calls to go over the details, which could be a lot.
  • How does the name your price thing it work? You come to me with the services you need done — graphic design, web design, etc. You submit your bid, which is how much you can invest in your project. I’ll come up with a design plan and contact you so that I have everything I need from you to begin. You make a down payment (or make a full payment up front for a discount) and I work on your project. When I’m done, I’ll send you a proof that shows you I’m done. After that, you’ll make your remaining payment and I’ll give you full control of the final work.
  • What if I would like additional changes to the proof? I have complete design control of the projects which makes it easier to meet your budget. But If the proof I design is missing that one little thing that would make it perfect, I can make adjustments for you on a timed billing rate. For every additional 10 minutes of tweaking your project, it will only cost you $5! Say you really like a logo I designed for you but you would like to change the color, make things larger, etc., it will only cost you an extra $5 for 10 minutes of work. This way you only pay for the additional time put in.
  • What kind of experience do you have? I have been a graphic designer and a web developer since the early 2000s. I have owned and operated multiple graphic and web design studios, in addition to this one.
    • When it comes to graphic design, I have experience with Adobe Photoshop, Illustrator, Flash, CorelDraw, Inkscape and other software suites.
    • As it relates to web design, I have years of experience with HTML, CSS, PHP, JavaScript, jQuery, WordPress*, MySQL to name a few. (*This website is a custom designed WordPress theme).
  • What if I make a payment but I change my mind? Can I get my money back? I’ve had this happen a few times in my career and it’s because of that that I have this rule now. Once a payment is made and I begin working on that project, the payment becomes non-refundable. Only if I am contact immediately can a payment be considered for a refund. There are some people out there who try to get work for free, so they try to coax as many designers as possible to design something for them before they pay, and then they split. Requiring a non-refundable payment covers me from A) showing a proof design to someone so they can take it and run and B) in case they change their minds, I am partially covered for the time I did put in. These things happen every day in the design world.
  • Pre Designed Logos: License Price vs. Exclusive Rights Price? If you would like to purchase a pre designed logo, you can choose to license the logo (with your business name on it) or purchase the exclusive rights. If you choose to license the logo, your name will be added to the logo and you can use the logo as you wish, but since it’s not exclusively yours, it can still be sold to and tweaked for another customer. If you choose to purchase the exclusive rights to a logo, that logo will never be sold again and will be removed from this site. Any previously licensed logos can still be used by the person who licensed it without legal ramifications, but from this point forward you will hold exclusive rights to subsequent usage. If you want to know whether a logo you are interested in has been purchased before, just ask.